Overview
Customer Communications
Bókun helps you create and send communications that make a great impression. Keep your customers informed, build better relationships, and turn more memorable experiences into five-star reviews. All while spending less time than ever in your inbox.
Create personalised, professional emails using pre-written templates.
Save hours of time and effort by automating your everyday emails.
Send targeted emails to specific customers with our simple CRM tools.
Powered by the Bókun system
$3.5 billion
Total gross booking value since 2019
230,000
Live Experience products in Bókun
27,000+
Suppliers and resellers trust Bókun to power their business
Email templates
Send better emails
Keep customers engaged and informed throughout the booking process and beyond. Save time by automating your regular customer communications.
Pick one of our ready-made templates or build your own
Add personal touches like your logo and email signature
Save your customised template once and use it forever.
Automated emails
Automate the emails you send every day
Keep customers in the loop without lifting a finger by automating booking and cancellation confirmations
Build your traveller reviews with automatic follow-up emails
Increase your chance of a booking with abandon cart emails
Booking amendment and cancellation links
Help customers manage their own bookings
Great customer communication works both ways. Provide a better booking experience with Bókun’s customer portal which gives your customers a simple way to change or cancel their bookings.
Offer your customers greater control of their booking and reduce the time your team spends on queries.
CRM
Customer communication made simple
Bókun’s CRM tools help you send targeted emails to specific customers. Whether you’re changing a start time, sending a review reminder, or sharing news of an exciting new offer, your emails will stand out in your customer's inbox.
Filter your customer list by name, activity, date and more
Set up automated emails or send one-off communications
Contact a specific customer, group, or everyone you know.
Cart abandonment
Sway indecisive shoppers
Don't miss out on a potential sale by staying quiet. Create personalised emails that are sent automatically when a customer adds a product to their basket, but leaves your site before completing their purchase.
More than 85% of virtual carts are abandoned by online travel shoppers*
Nearly 60% of these customers open follow-up emails from travel operators*.
* Source: SaleCycle 2023 Travel Ecommerce Stats and Trends Report
Benefits to tour and activity guides
Greater visibility for your team
Managing your communications in Bókun helps everyone stay on the same page. You and your team can easily see every booking, cancellation, change and special request.
And when you’re on the move, the Bókun app keeps the conversation flowing. You’ll never miss a last-minute update or a new note, so everything runs smoothly on the day, every day.
Remote management
The Bókun app
With the Bókun app (available on iPhone and Android) you can easily manage your day-to-day operations, even when you're away from your computer.
Quickly view passenger and pick-up lists
Scan tickets and mark customers that have arrived
Provide updates and communicate with colleagues.
Translations
Automatic website translation
Automatically translate your site with our built-in Google Translate feature, or edit your site manually. For each new translation you add a duplicate version of your site will be created to host the content.
Choose multiple language translations dependent on your customer base
Translate pricing categories, T&Cs and product descriptions
Create all content in your default language and translate in minutes.
